How it works
From missed call to booked job.
Pipeline is built to handle the first response so no lead sits waiting. Here's how the lead-recovery flow works — automated text follow-up is coming soon.
- Step 1
Missed call or inquiry
A customer calls while your team is on a job, fills out your website form, or reaches out after hours.
- Step 2
Fast follow-up
Pipeline's upcoming text follow-up (coming soon) responds right away so the customer isn't left waiting — or calling your competitor.
- Step 3
Lead qualified
The customer explains what they need. Pipeline collects the details: problem, urgency, address, and timing.
- Step 4
Job booked
Your team receives a qualified lead ready to schedule, and the appointment can be booked.
Step by step
What a recovered lead looks like.
- 1
Missed call
A customer calls and your team can't pick up.
- 2
Pipeline responds
A friendly text goes out right away in your business's name. (Text follow-up is coming soon.)
- 3
Customer explains what they need
They describe the problem in their own words.
- 4
Pipeline collects details
Service type, urgency, address, and preferred timing.
- 5
Your business receives a qualified lead
Everything your office needs, in one place.
- 6
Appointment can be booked
Schedule the job — or let Pipeline offer times on supported plans.
Business: Hi, this is ABC Plumbing — sorry we missed your call. How can we help?
Customer: My water heater is leaking and there's no hot water.
Business: Sorry to hear that. Is it gas or electric, and roughly how old is it?
Customer: Gas, about 12 years old.
Business: Thanks. We can have a technician out Thursday at 9am or 1pm. Which works?
Customer: Thursday at 9am works great, thank you!
Example conversation for a fictional plumbing company. Text follow-up is part of our upcoming lead-recovery system and isn't live yet.
Recover the leads you're already paying for.
See how Pipeline would follow up with your missed calls and web inquiries.